How can we help?

Online tools


You could see a Social Prescriber

You can access non-clinical support from a social prescriber if you are feeling isolated, want to be more active, would like to get involved in any extra-curricular activities or would like to give back to the community by volunteering. If you are interested in meeting with a social prescriber, you can request an appointment when speaking with our triage and support practitioners, on the phone.

Book to see a counsellor

If you haven't used the service in the past two months

Book an appointment >

If you have used our service within the past two months

Please phone 0161 275 2864 and ask for another appointment with your counsellor.

We are open from 9am - 4pm, Monday to Friday. If you want to reschedule or cancel your appointment please ring the service on 0161 275 2864.

We now offer same-day booking for new clients and clients who have not used the service in the last 2 months. On the day you wish to attend, complete the questionnaire and then telephone reception from 9am. During busy periods you may have to talk to reception on more than one day but staff are here to help.

There may be certain circumstances where we can see you face-to-face, though an individual assessment may need to be carried out to ensure this is safe for you and staff.

Support in other languages

Mental health support in Mandarin, Catonese and Vietnamese Wai Yin Society

Mental health support in English, Urdu, Punjabi, Hindi, Mirpuri and Hindko The Pakistani Resource Centre

Offering mental health support to African and Caribbean service users The African and Caribbean Mental Health Service

How to find us

We are located on the fifth floor of Crawford House (Building #31 on the campus map) at the junction of Oxford Road and Booth Street East. Enter Crawford House at street level via the Central & West Entrance on Booth Street East.

What is an appointment like?

Your first appointment with a counsellor will be an opportunity for you to say what is causing you difficulty and what you would like to be different. Although all of our counsellors are experienced in working with diversity we recognise that you may wish to speak to a BAME counsellor. If so, please just ask and we will endeavour to fulfil your request.

You might already have an idea of what you would like from counselling or you may find that your counsellor helps you to focus on what you would like to work on or how you would like certain things to change.

Together with your counsellor, you will be able to work out what is the best way to begin to tackle your problems. Issues you might discuss could include:

  • How many times and how frequently you might meet for individual counselling sessions;
  • What may be best worked on in a workshop or group:
  • Which aspects can be helped by using our self-help tools;
  • What can be done to help straight away and what may take some time.