Health Assured App & Helpline
Students can access mental health support from Health Assured outside of the Counselling and Mental Health Service's opening hours. Health Assured provide a 24 hour helpline and app, which includes options to speak to someone via live chat, email or video call. Students can access mental health support from trained counsellors and advisors who are ready to listen and provide support whenever you need it. It’s anonymous, non-judgmental and available 24 hours a day, 365 days a year.
You can contact Health Assured for advice and support on a whole range of issues you might be facing. Things you could contact about include mental and emotional health, managing relationships, feeling worried about yourself or someone else, dealing with stress and anxiety, money advice, and everything in between.
Health Assured is and independent external provider and is available in addition to the full range of support services at the University.
How to speak to someone
You can access the helpline right away for help if you’re struggling, and it’s really easy to use.
Call 0800 028 3766 and one of Health Assured’s advisors will answer. You’ll be asked to confirm your University and then you’ll then be asked what your issue relates to so you can be put through to the right advisor to help you.
If an appropriate advisor is unavailable or on another call, you can request a call back, which means no call charges if you're not in the UK.
Deaf students can download the My Healthy Advantage app, where you can speak to someone via a live chat (see below).
My Healthy Advantage App
As well as the helpline, you can access the My Healthy Advantage App. The app provides you with interactive resources to help track and improve your wellbeing. Within the app, you will get access to a library of resources personalised to your preferences, wellbeing articles, videos, mood trackers, 4-week plans, mini health checks and more.
The app also allows you to chat directly to an advisor using the online chat function. This option will only appear when an advisor is available to speak to ensure you get the direct support needed.
Downloading the app is simple, and it takes a few simple steps to set up your account.
To access the My Healthy Advantage app you will need to enter this unique code before you can register:
MHA147866
You’ll then be asked to enter your details and select your preferences to tailor the content you see and select which areas you’re interested in learning about. Once that’s done, your registration is complete and you are free to use all of the app’s features right away.