Employee Assistance Programme

Employee Assistance Programme: Our EAP has now been relaunched as Health Hero.

Health Hero are a specialist external provider of staff wellbeing and mental health support services. Support is free and anonymous.

Colleagues can access a range of support from:

  • Telephone Support
  • Counselling – online and face to face
  • Signposting to Specialist Agencies
  • Health Hero Wellbeing Hub Information & Resources
  • General Health & Wellbeing Support
  • Legal Information
  • Money & Debt Support
  • Support for Managers

Contacting Health Hero

Call 0800 358 5997 or +44 141 271 7555  (landline alternative for international and/or mobile use) to speak to an advisor.

Lines are open 24 hours a day, 7 days a week, 365 days a year – you’ll always be able to speak to someone confidentially who can help.

Heath Hero Wellbeing Hub

Health Hero Wellbeing Hub is a HealthHero online portal, available 24 hours a day. Health Hero Wellbeing Hub provides a rich source of information, fact sheets, self-help guides and links to other useful web resources, as well as providing access to podcasts and eCounselling. The portal was re-launched in January 2023 and you can now also book an appointment with a counsellor via the Health Hero Wellbeing Hub website.

How to access Health Hero Wellbeing Hub?

To access Health Hero Wellbeing Hub go to wellbeing.hub.healthhero.com/Identity/Account/Login. You will be asked for the username (UOMStaff) and password (Wellbeing).

Counselling & Mental Health Service Offer to Staff

Please try the staff EAP in the first instance. If Health Hero are unable to meet your needs then the Counselling & Mental Health Service can offer a review appointment: Get Help (The University of Manchester)

We would recommend that you also make an appointment with your GP.

Staff Workshops

A number of our workshops are available to staff members. Please see our workshops here.