Employee Assistance Programme

Employee Assistance Programme: Our EAP has now been relaunched as Health Hero.

Health Hero are a specialist external provider of staff wellbeing and mental health support services. Support is free and anonymous.

Colleagues can access a range of support from:

  • Telephone Support
  • Counselling – online and face to face
  • Signposting to Specialist Agencies
  • Health Hero Wellbeing Hub Information & Resources
  • General Health & Wellbeing Support
  • Legal Information
  • Money & Debt Support
  • Support for Managers

Contacting Health Hero

Call 0800 358 5997 or +44 141 271 7555  (landline alternative for international and/or mobile use) to speak to an advisor.

Lines are open 24 hours a day, 7 days a week, 365 days a year – you’ll always be able to speak to someone confidentially who can help.

Heath Hero Wellbeing Hub

Health Hero Wellbeing Hub is a HealthHero online portal, available 24 hours a day. Health Hero Wellbeing Hub provides a rich source of information, fact sheets, self-help guides and links to other useful web resources, as well as providing access to podcasts and eCounselling. The portal was re-launched in January 2023 and you can now also book an appointment with a counsellor via the Health Hero Wellbeing Hub website. 

How to access Health Hero Wellbeing Hub?

To access Health Hero Wellbeing Hub go to wellbeing.hub.healthhero.com/Identity/Account/Login. You will be asked for the username (UOMStaff) and password (Wellbeing).

Mental Health Support Team Offer to Staff

Please try the staff EAP in the first instance. If Health Hero are unable to meet your needs then the Counselling & Mental Health Service can offer a review appointment: Get Help (The University of Manchester)

We would recommend that you also make an appointment with your GP.

Staff Workshops

A number of our workshops are available to staff members. Please see our workshops here.

We have a selection of helpful pre recorded workshops available for staff unable to attend our live sessions. Please follow the link: Pre-recorded Workshops.