We Have Listened To Your Feedback
Feedback and Ideas
We value your feedback and are actively seeking your involvement in service development.
If you have a view on how we can develop and/or improve our service please email: counselling.service@manchester.ac.uk and your email will be passed on to the management team.
Interested in becoming more involved?
There are opportunities throughout the year to be involved in the service. This includes being a member of an interview panel or being involved in the production of psychoeducation materials or communications on mental health and wellbeing. If this interests you please email: counselling.service@manchester.ac.uk to express your interest. Please note that we do reward students for getting involved with a range of vouchers and prizes 😊
Request to change practitioner:
There may be times when a relationship with a staff member doesn’t work or may not be what you expected. In the first instance you may want to raise this with the practitioner you are working with as there may be a way of resolving the concern. If, however you want to request a change of practitioner without expressing a concern or complaint please email: counselling.service@manchester.ac.uk Please title your email ‘Request to change practitioner’. This request will be dealt with by senior staff who will be in contact with you to discuss your concern and identify an alternative. If you make more than one request to change practitioner then this will be passed on to the Head of Service as this may suggest a more thorough review of your needs is required.
Please note:
You can make a request to see a practitioner from a Minority Ethnic Group and we will aim to accommodate this where possible. You may also make a request based on gender.
Expressing a Concern:
If you are unsure about making a more formal complaint but want to raise a concern about the service. You can email your concern to claire.francis@manchester.ac.uk
Making a Complaint:
The University has a complaints procedure which have a number of stages, both formal and informal. If you need assistance with your complaint, then you can contact the Student Union Advice Service.
If you are considering making a more formal complaint in the first instance please do email Claire Francis, Head of Service, who will be happy to discuss this with you: claire.francis@manchester.ac.uk
Please note:
A complaint should be made as near as possible to the events concerned usually within 40 working days and in exceptional circumstances no later than within a year of the incident to which it refers.