Health Assured App & Helpline

Students can access mental health support from Health Assured's confidential helpline and app. The 24 hour mental health helpline and app offers access to mental health support from trained counsellors and advisors who are ready to listen and provide help whenever you need it. It’s anonymous, non-judgmental and available 24 hours a day, 365 days a year.

You can call the helpline for advice and support on a whole range of issues you might be facing, big or small. Things you could call for include mental and emotional health, managing relationships, feeling worried about yourself or someone else, dealing with stress and anxiety, money advice, and everything in between.

The mental health helpline is provided by an independent external provider, Health Assured, and is in addition to the full range of support services offered and is a means for all University students and staff to access practical help, information, advice and support to address and resolve problems and issues you may be facing. The service is free, independent, confidential and available 24 hours a day, and Health Assured's advisors are highly trained to quickly find what you need and help you get back in control of your life.

How to access the helpline

You can access the helpline right away for help if you’re struggling, and it’s really easy to use.

Call 0800 028 3766 and one of Health Assured’s advisors will answer. You’ll be asked to confirm your University and then You’ll then be asked what your issue relates to so you can be put through to the right advisor to help you.

If an appropriate advisor is unavailable or on another call, you can request a call back, which means no call charges if you're not in the UK.

My Healthy Advantage App

As well as the helpline, you can access the My Healthy Advantage App. The app provides you with interactive resources to help track and improve your wellbeing. Within the app, you will get access to a library of resources personalised to your preferences, wellbeing articles, videos, mood trackers, 4-week plans, mini health checks and more.

The app also allows you to chat directly to an advisor using the online chat function. This option will only appear when an advisor is available to speak to ensure you get the direct support needed. This may be helpful for those people who feel anxious phoning the health assured number.

Download the app


Google Play

Downloading the app is simple, and it takes a few simple steps to set up your account.

To access the My Healthy Advantage app you will need to enter this unique code before you can register:


You’ll then be asked to enter your details and select your preferences to tailor the content you see and select which areas you’re interested in learning about. Once that’s done, your registration is complete and you are free to use all of the app’s features right away.